Job Description
Description:
We are seeking a reliable and service-oriented Systems Administrator to provide on-site and remote support for business-critical applications and users. This is a tactical, hands-on role focused on stabilizing legacy systems, optimizing application performance, and ensuring seamless technical support for a team that spans both in-office and mobile environments.
This position offers strong visibility, autonomy, and a clear path to future leadership opportunities for the right candidate.
Key Responsibilities
Line-of-Business Application Support
· Serve as the primary technical point of contact for line of business applications—user access, job monitoring, troubleshooting.
· Troubleshoot SQL-based integrations , APIs, and third-party application connections.
· Assist in building and maintaining SQL reports and dashboards for operational and leadership use.
· Partner with vendors to resolve system issues, manage updates, and ensure business continuity.
· Maintain clear documentation for workflows and support processes.
End-User & Device Support
· Deliver in-person and remote support across all departments, including remote/mobile users.
· Support mobile technologies including tablets, smartphones, and handheld scanners.
· Communicate and coordinate with clients to help resolve their technical issues.
· Resolve escalated issues not handled by Tier 1 support (you’ll oversee one Tier 1 tech).
· Set up and configure desktops, devices, and peripherals to meet departmental needs.
· Provide user training on system workflows and tools to improve self-sufficiency.
· Escalate effectively to MSP or application vendors when needed.
Operational Support & Maintenance
· Act as liaison between internal stakeholders and vendors, ensuring alignment and responsiveness.
· Monitor system uptime and user access for mission-critical applications.
· Assist with user onboarding/offboarding and system provisioning.
· Support auxiliary devices such as barcode printers, label systems, etc.
Requirements:What We’re Looking For
Must-Have Experience:
· Minimum 5 years of IT experience with a strong preference for Systems Administration
· Solid working knowledge of SQL for data queries, reporting, and basic integrations.
· Experience supporting end users and mobile devices in complex environments.
· Excellent interpersonal skills—ability to communicate clearly, listen actively, and build trust across teams.
Nice-to-Have Exposure:
· Experience with system integrations , APIs, or third-party software connections.
· Familiarity with Active Directory, Exchange, SharePoint, or virtualization tools is a plus.
Ideal Candidate Profile
You’re not just a technician—you’re a collaborator , a problem solver , and a communicator . You understand the importance of translating technical know-how into reliable, people-focused support. Whether you're cleaning up legacy systems or helping field teams stay connected, you keep things running smoothly—and with a positive attitude.
What’s in It for You
· Competitive salary + benefits
· Stability + Innovation : Join a respected company with great people, strong leadership, and a desire to modernize IT operations
· Autonomy : Bring your ideas, streamline workflows, and drive meaningful business outcomes with support from leadership
Interested?
If you're ready to level up your impact and work with a leadership team that values IT as a business driver—not just support— we want to hear from you .
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