Job Description

Job Description

Job Description

A-Line Staffing is now hiring Benefit Customer Service Representatives in Pittsburgh, PA.
The Benefit Customer Service Representative would be working for a Fortune 500 company and has career growth potential. This would be full-time / 40+ hours per week during busy season.

If you are interested in this Benefit Customer Service Representative position, please contact Austin Faris at 586-710-7941 or afaris@alinestaffing.com

Benefit Customer Service Representative Compensation

• The pay for this position is $16.50 per hour

• Bilingual pay: $17.25 per hour (Spanish or French, fluent required)

• Benefits are available to full-time employees after 90 days of employment

• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates

Benefit Customer Service Representative Highlights

• Location: Must be local to Pittsburgh, PA (Onsite Day 1 to pick up equipment; occasional onsite meetings/projects)

• This position is a seasonal contract assignment with potential to hire on permanently based upon attendance, performance, and business needs

• Schedule: Monday–Friday, no weekends

• Must be flexible to work shifts between 8 AM – 11 PM

• Busy season: 40+ hours per week, possible overtime

• Off season: 32–40 hours per week based on client need

Benefit Customer Service Representative Responsibilities

• Assist plan participants through the enrollment process and when making updates to their healthcare and/or pension plans

• Respond to customers via phone, email, and instant message in a respectful, accurate, and timely manner

• Customize communication style to meet different customer personalities and maintain professionalism

• Handle confidential information in accordance with HIPAA and company policies

• Translate complex benefits information into simple, clear explanations

• Use client plan documents and online tools to answer questions and anticipate customer needs

• Document accurate and complete call notes

• Participate in team meetings and training sessions

• Other duties as assigned

Benefit Customer Service Representative Requirements

• High School Diploma or GED

• Previous customer service or call center experience preferred

• Excellent verbal and written communication skills

• Ability to work in a structured environment and follow a set schedule

• Strong computer skills, including Microsoft Office, and ability to manage multiple open windows

• Able to type a minimum of 30 words per minute

• Must be comfortable working in a virtual environment

• Attendance is mandatory for the first 90 days

Preferred Qualifications

• Associate or Bachelor’s degree

• Working knowledge of health and welfare and/or defined benefit pension plans

• Experience in a call center environment

• Bilingual in Spanish or French (paid $.75/hour more)

If you think this Benefit Customer Service Representative position is a good fit for you, please reach out to me — feel free to call, e-mail, or apply to this posting!

Job Tags

Remote job, Hourly pay, Full time, Seasonal work, Work at office, Local area, Immediate start, Flexible hours, Monday to Friday,

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